Website Support Plans

Frequently Asked Questions

Will I be locked into a contract?

No long-term contracts or cancellation fees.

What does 'unlimited changes' mean?

For the type of changes, we mean anything that can be done in 30 minutes or less.  For example, adding or editing content that you provide, configuring a plugin, or replacing an image.  What do we mean by unlimited?  Unlimited!

What is not included in 'unlimited changes'?

The unlimited changes does not apply to development sites or sites under construction.  And if a task would take more than 30 minutes, it won’t be included.  We’d be glad to do custom development, custom design, content creation, or build a new site for you.  But these are not included in the support plans. If you need this type of work, just let us know and we’ll approach it as a separate project.

Do you offer volume discounts?

We sure do!  If you own several sites, please just contact us with your details and we’ll provide a quote.

I need a small change done but am on the Starter tier. What do I do?

If you don’t think the Freedom subscription tier is a good fit for you yet, you can just submit your changes to us one at a time or together as a mini-project.

I need a change done that is too big to be covered in the unlimited changes. What do I do?

If a task can’t be done in the scope of the unlimited changes, just contact us for an estimate.