Website Support Plans

Frequently Asked Questions

Will I be locked into a contract?

No long-term contracts or cancellation fees.

What does 'unlimited changes' mean?

Just what it sounds like! For content changes, just provide the text or image you want installed on an existing page or post template on your site and we’ll do it for you. For functionality, just tell us what configuration changes you’d like and we’ll get it done.

What is not included in 'unlimited changes'?

We’d be glad to do custom development, custom design, content creation, or build a new site for you. But these are not included in the support plans. If you need this type of work, just let us know and we’ll approach it as a separate project.

Do you offer volume discounts?

We sure do! This has been the case before with other clients, so, if you manage several sites, please just¬†contact us with your details and we’ll provide a quote.

I am on the Starter tier but need a change made. What do I do?

If you don’t think the Professional subscription tier is a good fit for you yet, we can do a group of changes on a case by case basis as “mini projects.”

If I need something that is too big to be covered in unlimited changes, what do I do?

If it isn’t content editing, but rather a new page layout, or a new functionality or new design, we can just treat the changes as a project and approach it more systematically and for a separate investment.