Frequently Asked Questions

WordPress is open source content management software and powers over 30% of all websites on the Internet, and over 60% of all sites that use a content management system. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Not only does it increase the quality of your final solution, but it reduces the investment required compared to a custom content management system.

Let's talk about it! Some websites are in such a state of disrepair that we may need to charge an onboarding fee to get it to the place where it could even handle a support plan.

Although we do not provide hosting or domain registration as stand alone services, we do include it on any of our plans as long as your site uses best practices for media hosting (e.g. host videos on separate server).

Long wait times, inexperienced support, incorrect answers, server downtime, restricted administrative access.  These are just some of the pitfalls with most hosting we've seen (and we've worked with over a dozen).  Because of GoDaddy's bad track record and poor customer service, we don't generally do work on GoDaddy hosting.  We do offer our own hosting that is included on any of our support plans.  Or we are happy to recommend other quality web hosts.

It is our practice to install Google analytics software on your new website so the data is tracked. Once you log into your Google Analytics account you can see a wide range of website statistics including: number of visits, page views, the amount of time people are spending on your website, and much more.

An interactive prototype is a black and white version of your website that is designed to prove the functionality and features as they will work in the browser. No design elements are applied at this stage as the prototype is just built to allow all parties to make final decisions on the functionality.

Great question. And we only do that. All our sites have breakpoints that are optimized for mobile viewing.

No we don't. We've found that we just can't beat the performance, security, and 24-7 support availability of Google's basic level in their G Suite offerings, which is around $6 / user when we checked last. You can see their detailed comparison for more info.

Because it is a benefit to you and to us, we don't allow immediate purchase of our services without us both having the opportunity to get to know each other.  So the way our services store works is that instead of adding to a cart, you build a quote request.  Once you're done, you'll have the opportunity to submit it to us.  Once we've reviewed it, we'll probably have some clarifying questions (since every organization, web project and website context are different).  Once those questions are answered, and if we both feel we're a good fit for each other, we'll be in a position to send you the final quote.  Once you accept it we'll move into action.

Getting video hosting right on a webserver can be difficult and resource intensive, so usually the best practices are for you to host your videos on a 3rd party such as YouTube or Vimeo.  The exception would be a background video, for example on a home page, which are much shorter and less resource intensive and can be optimized more easily for good performance.

For the type of changes, we mean anything that can be done in 30 minutes or less.  For example, adding or editing content that you provide, configuring a plugin, or replacing an image.  What do we mean by unlimited?  Unlimited!

The unlimited changes does not apply to development sites or sites under construction.  And if a task would take more than 30 minutes, it won't be included.  We'd be glad to do custom development, custom design, content creation, or build a new site for you.  But these are not included in the support plans. If you need this type of work, just let us know and we'll approach it as a separate project.

We sure do!  If you own several sites, please just contact us with your details and we'll provide a quote.

If you don't think the Freedom subscription tier is a good fit for you yet, you can just submit your changes to us one at a time or together as a mini-project.

If a task can't be done in the scope of the unlimited changes, just contact us for an estimate.

While we want to be flexible and responsive to your needs, we also want to deliver what we promise within the time frames and budget you have agreed to. If you ask us to add new content or features to your website while we are building it, we will evaluate them with you. During that time we will work together to clarify the benefit to your web marketing as well as the impact to the project budget and timeline. After the impact to budget and timeline is clear, you will be able to accept or reject the updated budget and timeline. If you decline the additional content and/or features during the current project, we would be glad to do it after this project is complete.

The time it takes for your different pages of your website to appear on page 1 of Google depends on a number of factors. It depends on your topics (the search phrases people are using to find your website) and your competition (the number of other websites that are also available for those search phrases). Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances. Building your website on WordPress is a good start as WordPress has some great Search Engine Optimization fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility by search engines. Launching your website and then forgetting about it is a surefire way to get lost in the noise.

We are happy to talk to more about your search engine strategy if we haven’t already.